Question: I missed my performance. Can I still exchange my ticket?
Answer: Exchanges can only be made up to 24 hours prior to your current ticket performance. If you do not exchange in advance, you can take advantage of your Subscriber Standby Benefit.
Question: What is Subscriber Standby? How does it work?
Answer: Subscriber Standby is a benefit we offer if you miss your performance. When you miss your ticketed performance, you can be booked into a new performance date at no charge. Simply visit the box office window starting 60 minutes prior to curtain on the day you would like to see the show. Let us know that you missed your performance, and we will book you into the best available seats of your choice. Stand-by tickets are subject to availability. You are welcome to call the box office on the day you plan to do Standby to check availability.
Question: What if I lose or forget to bring my tickets?
Answer: If you do not have your tickets, you can simply visit the box office and ask us to reprint your tickets for you. You can also call the box office and ask us to email a copy of your tickets to you.
Question: I had requested to have my tickets emailed to me. Why have I not received them?
Answer: Our tickets are emailed as a PDF attachment and are sent from our ticketing system. Because of the attachment and the method of sending, some email providers will send the email to your junk or spam mail folder. A few providers (such as Outlook, MSN, Hotmail, Live) tend to completely block our eTicket emails from reaching your mailbox at all. If you do not receive your eTickets, just visit the box office when you arrive for your performance. Let us know you did not receive your ticket by email, and we will print your tickets for you.
Question: None of the dates for a show in my subscription location can fit my schedule. Can I exchange my tickets to see the show in the other location?
Answer: Yes! You can exchange your tickets between locations by calling the box office, submitting our online exchange form or by visiting the box office in person.
Question: Can I exchange my tickets for a show into tickets for a different show in the season?
Answer: It depends! If you have a 5-show Marquee, 5-show Fixed Series, or 5-show Flexible Subscription the One-Show Swap is a perk of your subscription! Once per season you can exchange tickets from one show to an entirely different show. (If you are a 4-Show or 3-Show Subscriber, the shows in your subscription package are fixed at the time of booking and cannot be changed.)
Question: I am unable to see a show. Can I give my tickets to a friend to use?
Answer: Absolutely! If you have your tickets in hand, simply give your tickets to your friend to enjoy the show.
Question: I am unable to see a show. I have someone I would like to give my tickets to but am unable to give the tickets to them. What can I do?
Answer: Simply call the box office and let us know that you would like someone else to pick up your tickets to use. We will print a copy of your tickets for them to pick up at will call. Alternatively, you can request that we email a copy of your tickets to you. You can then forward your eTickets to your friend.
Question: I am unable to see a show and do not have anyone who can use my tickets. Can I donate the tickets?
Answer: Yes! You can certainly donate your tickets up until the performance begins. To donate, simply call the box office. Our Patron Services staff will process your donation and email a donation thank you tax receipt.
Question: I am unable to see a show. Can I get a refund for my tickets?
Answer: No. All ticket sales are final. You can exchange to a different performance date of the same show (up to 24 hours prior to your performance), give your tickets to another to use, or donate your tickets to Village Theatre.
Question: I have some items that I would like to donate to Village Theatre. How can I do that?
Answer: Village Theatre does accept some rare items. Accepted donations depend upon the item and our need for the item. It is best to utilize our Contact Us Form to email Village Theatre the information about what you would like to donate. Your email will then be forwarded to the department that your donation would fall under.
