Theater Career Opportunities

We are seeking a Human Resources Assistant to join our Human Resources Team. If you have a passion for musical theatre and want to work in a fun, fast paced environment this may be the job for you. This position can be a part-time (less than 30 hours) or full-time (30 hours plus) depending on the experience of the applicant.

Position Overview

The HR Assistant performs a variety of HR administrative tasks to assist in the day-to-day HR Operations. The role will be based in Issaquah and will work closely with the HR Manager. This role will be the point of contact for HR Operations help desk answering employee inquiries and issues. The job will be a critical support to the HR Manager in generating process documents, forms and reports.

Principal Duties and Responsibilities

• Coordinate high volumes of new hire pre-onboarding and onboarding efficiently and New hire packets entry and filing – in regular times this can range from 1 to 6 a pay period
• Collaborate with cross-functional teams for Day 1 and new employee orientation with different department heads. Send calendar invites and track them appropriately.
• Process employee terminations by preparing and collecting paperwork, partnering with various supporting teams to ensure smooth execution of offboarding procedures
• Provide first level HR operations help desk support to resolve employee and stakeholder inquiries and issues
• Format and Generate HR documents under the supervision and guidance of the HR Manager. Update HR forms as per policy changes and the maintain the HR Forms and Policies folder.
• Contribute to HR related projects as assigned in areas of administration, compliance, operations, and employee experience
• Responsible for sending weekly notifications to managers of current actives (twice a month).
• Responsible for sending Vacation and Sick report to managers (every two weeks)
• Assist in the Vaccine Management Process and maintain appropriate documentation
• Maintain confidential employee data and files ensuring data accuracy and compliance. Responsible for all HR filing in the personnel records.
• Generate Offer Letters as per the requirements to be reviewed by HR Manager. Responsible for completing reference checks for potential hires
• Update Organization Chart and keep track of the staff directory.
• Assist in OSHA reporting and EEO-1 reporting. Collate date and relevant information
• Manage Incident reports and accident reports for Village Theatre for appropriate compliance
• Responsible for Running Background Checks and Social Security Verification for new hires.
• Maintenance and Tracking of driving and insurance records
• Very occasionally support Company Management for a given show.
• Responsible for HR Data Management for Learning & Development, Vaccination Records, Employee Feedback etc

Education and/or Equivalent Experience Preferred

• Minimum of 1-2 years of HR coordination and/or generalist experience in a fast-paced, high-volume work environment
• Resourceful problem solver with a bias towards action that thrives on solving tough challenges
• Highly organized, detail-oriented, and self-sufficient, with the ability to successfully project manage shifting priorities
• Knowledge of Federal and State employment laws is an added plus
• Strong Excel and spreadsheet skills, including the ability to perform VLOOKUPs and pivot tables
• Strong PowerPoint/Google Slides skills, including the ability to create and communicate professional presentations
• Strong written and spoken communication skills, with the ability to articulate problems and solutions thoughtfully and thoroughly
• BA/BS degree preferred

Physical Ability

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to sit and talk or hear, use hands to finger, grasp, handle, feel or operate objects or controls. The employee is occasionally required to climb, balance, reach with hands and arms, walk; Hand-eye coordination necessary to operate computers and various pieces of office equipment. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Other Skills, Ability and/or Knowledge

• Ability to express oneself clearly and concisely, orally and in writing.
• Ability to take initiative and prioritize multiple competing tasks.
• Excellent time-management and problem-solving skills are essential.
• Ability to remain calm under pressure while maintaining a sense of humor.
• Keeps up a professional appearance in dress and attitude.

 Salary and Benefits

• Salary is $23-$25 per hour depending on qualifications
• Position is non-exempt
• This position can be a part-time (less than 30 hours) or full-time (30 hours plus) depending on the experience of the applicant.
• Paid vacations, holidays, and sick leave
• Mileage Reimbursement
• 50% Discount to Season and Single Tickets and KIDSTAGE Tuitions
• Complimentary tickets to opening nights

To apply, please send a resume and cover letter to Upasana Mishra, Human Resources Manager at umishra@villagetheatre.org with “Human Resources Assistant” in the subject line.

We are seeking a permanent Patron Services associate for our Issaquah Box Office team. If you have a passion for musical theatre and want to work in a fun, fast-paced environment, this may be the job for you! This position is part-time, 20-25 hours per week.

Position Overview

Provide excellent customer service, fulfil ticket requests, and be an overall source of information for Village Theatre patrons.

Principal Duties and Responsibilities (Essential Functions):

• Handles large volume of in-bounds sales, exchanges, and inquires with the highest level of courtesy and professionalism.
• Sells new and renewing subscriptions, single tickets, gift certificates, and memberships.
• Provides helpful information for performances, pricing options, parking, directions, local restaurants, and seating options for patrons with disabilities.
• Assists with patron relations and resolves complex patron inquiries and complaints by phone and knows when to pull in management when needed.
• Maintains familiarity with subscription and single ticket marketing initiatives, patron loyalty program, donor benefits, rental events in both locations, other Village Theatre events, and website.
• Provides concierge services before performances and during intermissions to warmly greet and engage patrons and get them excited about our productions, as well as provide normal Box Office services.
• Covers Box Office duties at offsite locations.
• Attends all Mainstage productions preferably during the Friends and Family performances or opening week.
• Guides patrons though their online interactions.
• Assists with the closing procedures including making sure all cash, checks, and credit card information balance and that all errors from the day have been located and addressed before closing reports are received by Director of Finance.
• Keeps up a professional appearance in dress and attitude and have a general appreciation for and understanding of live theatre.

Education and/or Equivalent Experience Preferred:

• High school diploma or equivalent.

Physical Ability:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.

Other Skills, Ability and/or Knowledge:

• Commitment to superior customer service with strong problem-solving skills. Previous customer service experience preferred.
• Must be self-motivated, detail oriented and able to juggle several tasks while answering phone calls.
• Ability to work independently and as part of a team in a small office
• Ability to adjust priorities and assignments to meet patron and company needs
• Comfortable and familiar with computers and most basic software, and capable of learning new ticketing and CRM systems quickly. Previous ticketing experience is helpful.
• Ability to remain calm under pressure while maintaining a sense of humor
• Pleasant and clear speaking voice both in person and over the phone, as well as clean and clear handwriting.
• Good communication skills with a positive, friendly, and outgoing personality
• Must be prompt, reliable, and detail oriented.
• Hourly with an average of 20-25 hours a week.
• Flexibility in work times is a must, including days, evenings, and weekends.

Salary and Benefits:

• Salary: $17/hour, non-exempt
• Position is part-time, 20-25 hours per week, with flexible schedule to accommodate evening or weekend performances as needed
• Paid vacations, holidays, and sick leave
• Mileage Reimbursement
• 50% discount to Season and Single Tickets and KIDSTAGE Tuitions
• Complimentary tickets to opening nights

To apply, please send a resume and cover letter to Jenny Nightingale Myers, Patron Services Director, at jnmyers@villagetheatre.org with “Patron Services Associate – Issaquah” in the subject line.

We are seeking a permanent Patron Services Associate for our Everett Box Office team. If you have a passion for musical theatre and want to work in a fun, fast-paced environment, this may be the job for you! This position is part-time, 20-25 hours per week.

Position Overview

Provide excellent customer service, fulfil ticket requests, and be an overall source of information for Village Theatre and Everett Performing Arts Center patrons.

Principal Duties and Responsibilities (Essential Functions):

• Handles large volume of in-bounds sales, exchanges, and inquires with the highest level of courtesy and professionalism.
• Sells new and renewing subscriptions, single tickets, gift certificates, and memberships.
• Provides helpful information for performances, pricing options, parking, directions, local restaurants, and seating options for patrons with disabilities.
• Assists with patron relations and resolves complex patron inquiries and complaints by phone and knows when to pull in management when needed.
• Maintains familiarity with subscription and single ticket marketing initiatives, patron loyalty program, donor benefits, rental events in both locations, other Village Theatre events, and website.
• Provides concierge services before performances and during intermissions to warmly greet and engage patrons and get them excited about our productions, as well as provide normal Box Office services.
• Covers Box Office duties at offsite locations.
• Attends all Mainstage productions preferably during the Friends and Family performances or opening week.
• Guides patrons though their online interactions.
• Assists with the closing procedures including making sure all cash, checks, and credit card information balance and that all errors from the day have been located and addressed before closing reports are received by Director of Finance.
• Keeps up a professional appearance in dress and attitude and have a general appreciation for and understanding of live theatre.

Education and/or Equivalent Experience Preferred:

• High school diploma or equivalent.

Physical Ability:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.

Other Skills, Ability and/or Knowledge:

• Commitment to superior customer service with strong problem-solving skills. Previous customer service experience preferred.
• Must be self-motivated, detail oriented and able to juggle several tasks while answering phone calls.
• Ability to work independently and as part of a team in a small office
• Ability to adjust priorities and assignments to meet patron and company needs
• Comfortable and familiar with computers and most basic software, and capable of learning new ticketing and CRM systems quickly. Previous ticketing experience is helpful.
• Ability to remain calm under pressure while maintaining a sense of humor
• Pleasant and clear speaking voice both in person and over the phone, as well as clean and clear handwriting.
• Good communication skills with a positive, friendly, and outgoing personality
• Must be prompt, reliable, and detail oriented.
• Hourly with an average of 20-25 hours a week.
• Flexibility in work times is a must, including days, evenings, and weekends.

Salary and Benefits:

• Salary: $17/hour, non-exempt
• Position is part-time, 20-25 hours per week
• Paid vacations, holidays, and sick leave
• Mileage Reimbursement
• 50% discount to Season and Single Tickets and KIDSTAGE Tuitions
• Complimentary tickets to opening nights

To apply, please send a resume and cover letter to Jenny Nightingale Myers, Patron Services Director, at jnmyers@villagetheatre.org with “Patron Services Associate – Issaquah” in the subject line.

Village Theatre is growing the marketing side of its Advancement Team! Bring your talents and skills to one of the Pacific Northwest’s largest and most respected performing arts organizations.

Position Overview

Work as a part of the Village Theatre Advancement team across our Issaquah and Everett locations to support overall marketing and communication goals for our New Works and Youth Education programs, including planning and research, audience development, community engagement, outreach, advertising, digital communications, and collateral production.

Principal Duties & Responsibilities

• Collaborate with Advancement Team members in strategic planning process for New Works and Youth Education marketing.
• Work with Associate Advancement Director, Marketing (ADM) and Marketing Manager: New Works & Youth Education to research, develop, and implement marketing plan elements for New Works & Youth Education productions and programs.
• Support Marketing Manager: New Works & Youth Education in digital communications campaign development, including content coordination for email marketing, eNews, mobile apps, social media initiatives, and website content updates.
• Assist Marketing Manager: New Works & Youth Education with production cycles of all print marketing materials as needed, e.g. posters, postcards, flyers, mailers, playbills and more for New Works & Youth Education programs.
• Create select graphic, video, and social media content for New Works & Youth Education marketing needs
• Work with printers and mail house to coordinate the distribution of posters, postcards, and mailers for New Works & Youth Education programs.
• Work with Encore Media Group and the Marketing Manager for New Works & Youth Education to manage the playbills for all New Works and Youth Education production programs
• Monitor & support advertising schedules and content needs for New Works & Youth Education programs.
• Assist with special event coordination for New Works and Youth Education engagement events, including set-up & tear down.
• Track & update project status calendars for New Works & Youth Education marketing initiatives.
• Other tasks, as needed.

Skills & Qualifications

• A degree in marketing, communications, or equivalent work experience preferred
• 1-2 years’ experience in non-profit marketing & communications, or equivalent experience preferred
• Service-oriented with great interpersonal skills
• Excellent communication, organizational skills, and attention to detail
• Outstanding writing, editing & verbal skills
• Strong time management skills
• Ability to multi-task, prioritize, and organize workload to meet various project deadlines
• Works both collaboratively & independently on multiple projects through to completion
• Curious, self-motivated, committed, and takes ownership of assigned tasks
• Resourceful and excellent problem-solver
• Computer literate; proficient in Word, Excel, PowerPoint, and Outlook
• Familiarity with graphic and video software such as Adobe Suite (InDesign, Photoshop, Premiere) as well as e-communication software such as WordPress, Wordfly, and Mailchimp
• Experience with CRM programs is a plus

Physical Ability

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.

Compensation & Benefits

• Hourly: $18-$22 depending on experience
• 25-hours per week, flexible schedule to accommodate evening or weekend performances and events)
• Laptop and equipment provided by Village Theatre (for company use only)
• Complimentary tickets to opening nights
• Mileage reimbursement
• Training and professional development

To APPLY

• Contact: Jacquelyn Rardin, Associate Advancement Director, Marketing
• Email resumes & cover letter: jrardin@villagetheatre.org
• Subject Line: Advancement – Marketing Coordinator: New Works & Youth Education
• Please submit cover letter and resume by October 8, 2021