What is the difference between a Standard Subscription and a FlexiPass Subscription?
As a Standard Subscriber, you’ll receive the best deal on tickets for the year, reserved seats, and flexible and easy exchange policies to accommodate scheduling conflicts. Plus, your choice of guaranteed nights (or afternoons) of entertainment, is pre-paid and ready to go.
With a FlexiPass, you choose the dates for each performance that work with your schedule. When you contact the Box Office to book your tickets, the best available seats of your choosing will be booked for you. You get the same benefits as a Standard Subscription, with the added benefit of ultimate flexibility.
Do you offer payment plans?
- 50/50: Split your payments in half. 50% is due the day we receive your order, and then 50% is charged to the same card 3 months later on the same day of the month. This plan adds an additional $10 in order fees.
- 5 monthly payments: Pay in 5 equal monthly installments. The first is charged when we receive your order, and then the remaining payments are charged to the same card on the same day the next 4 months. This plan adds an additional $20 in order fees.
What is your refund policy?
All ticket sales are final.
How do I book my FlexiPass tickets?
Starting on the Subscriber On Sale date, you can contact the box office to book in your FlexiPass for the performance date of your choice. The box office may be contacted for FlexiPass booking by phone, in person, or by using an online form.
What if I have a conflict for my performance date?
Subscribers may exchange their tickets for free up to 24 hours prior to their currently ticketed performance. To exchange your ticket, call the box office, submit an online form, or visit us in person. Our box office hours and phone number are listed in the to the right.
You may exchange your ticket into any other performance day and time of the same show either in Issaquah or Everett. Exchanges for each show may be done on or after the Subscriber On Sale date for that production.
What if I purchase a Standard Subscription and am unhappy with my seat?
Please contact the box office by phone or by visiting us in person. Our representatives will be happy to change your subscription to another seat! When you change your seating for the whole season, we do ask that you bring in your original tickets to exchange for your new tickets at your earliest convenience.
I love my seat! How can I be sure to get the same seat next season?
When you receive your renewal notice in the spring, you will have the option to “renew exact.” Standard Subscription holders may be guaranteed the exact same seat for the same series as long as they renew by the deadline, which is prominently printed on the renewal form. If you wish to change your subscription to a different performance day/time or an earlier/later week in the run, we cannot guarantee your same seat.
What happens if I miss a performance?
If your performance date is past, or you missed the deadline to exchange your ticket, you may use you Subscriber Standby benefit to see the show on another date. Free Standby tickets are booked starting 30 minutes prior to curtain. Simply come to the box office at that time and let us know you missed your performance. We will book you into the best available seat of your choosing at that time. Tickets are subject to availability. You are welcome to call the box office on the day you are planning to do Standby to check availability for the performance.