Theatre Policies & Resources
- In consideration of the patrons around you and the performers on stage, please refrain from talking once the performance has begun.
- Please use moderation in applying perfume or cologne, as many people are allergic to scents.
- If you must leave during a performance, use the rear exits.
Redeeming Gift Certificates
Gift Certificates must be redeemed in person or over the phone and may not be redeemed online. To receive optimal seating selection, certificate should be redeemed as soon as possible. Reservations are required for guaranteed seating. After redemption, standard exchange policies apply, and tickets are non-refundable. Certificate must be brought to the Box Office in order to collect tickets.
Ticket Refunds or Change of Date
All ticket sales are final. Subscribers may exchange tickets for a different date up to 24 hours before their scheduled performance at no additional cost by using the online form or calling the Box Office. Regular ticket purchases may exchange to a different date for a $12/ticket fee up to 24 hours before the scheduled performance. Call the Box Office for details and assistance.
Please note that Village Theatre is a non-profit organization and the ticket price does not fully cover the cost of putting our productions on stage. As such, we are unable to offer any post-show refunds on the basis of personal taste or preferences. We ask all audience members to do appropriate research and utilize the Production Preview Guides listed on the webpage for each show to determine what shows are right for them and their party.
Families with Young Children
Babes-in-arms are not permitted in the main house of the Theatre. In Issaquah, families with children under four years old are strongly encouraged to be seated in one of two Family Rooms which allow you to enjoy live theatre together. Babysitter unavailable? You may also exchange for tickets in these rooms. Call the Box Office for more information.
Please turn off all cellular phones, pagers, and electronic devices prior to the performance. Cameras or other recording devices (photographic or otherwise) may not be used in the theatre during performances. No text messaging is allowed during the performance.
In Issaquah, there is an ATM located outside at Opus Bank just north of the Theatre’s main doors. In Everett, there is a Wells Fargo ATM on the corner of California and Wetmore and a KeyBank ATM just off of Everett Avenue behind the Everett Performing Arts Center.
Coffee, water, juice, and light snacks are sold in the main lobby of the theatre. Limited bar service is also available.
Food and Drink
- No food is permitted in the theatre.
- Beverages purchased in lidded souvenir cups and concessions bottled water may be brought into the theatre.
- Please consume all other refreshments and dispose of refuse while in the lobby.
We are sorry, but we are unable to guarantee late seating. Please plan accordingly.
Smoking is not permitted in any part of the building or within 25 feet of any entrance.
There is a pay telephone located in the lobby next to the Box Office. Please turn off cellular phones and pagers during the performance.
When inclement weather occurs, performance updates will be available by calling the Box Office.
To be reached during a show, patrons may give out our House Manager’s number. The caller should know your row and seat numbers and be able to describe you. This will help the House Manager find you.
Issaquah House Manager: (425) 392-1942 x301 • Everett House Manager: (425) 257-6368
Lost and Found
Issaquah: (425) 392-1942 x301 • Everett: (425) 257-6363
Post-show discussions are available following select performances. Village Theatre invites you to attend these performances and stay, ask questions, and learn more about each of our productions. Please contact the Box Office for more details.
Production Preview Guides
Production Preview Guides have been created to help inform patrons about the artistic and literary content of each of our five shows. Preview Guides are available on individual show pages.
Everett: Phone & Email Only until 2/18/22
Issaquah: Currently open for walk up sales
Box Office Hours
Tues: 11:00 am – 7:00 pm
Wed & Thurs: 11:00 am – 6:30 pm
Fri & Sat: 11:00 am – 7:00 pm