At the Francis J. Gaudette Theatre
303 Front Street N, Issaquah, WA 98027
Box Office: (425) 392-2202 | Admin: (425) 392-1942
Tuesday-Saturday 11:00am-7:00pm

At the Francis J. Gaudette Theatre
303 Front Street N, Issaquah, WA 98027
Box Office: (425) 392-2202 | Admin: (425) 392-1942




Career Opportunites


Head of House Manager

We are seeking a Head House Manager to join our Issaquah Front of House team! If you have a passion for musical theatre and want to work in a fun environment, this may be the job for you. Our position is available for immediate hiring!

Position Overview:
The Head House Manager position is part of the Audience Services Department and is responsible for insuring exceptional customer service and the safety of Village Theatre’s audiences. The Head House Manager will manage all logistics of front-of-house staffing, including scheduling and supervising House Managers, Lobby Attendants, and Volunteer Ushers, while also working some shifts each week as the House Manager. They are also responsible for the safety policies regarding the audiences, and should stay up to date on regulations and requirements regarding ADA and safety. This position is part-time (averaging 20hours a week), hourly, has a flexible schedule, and requires frequent work on nights and weekends.

Responsibilities:

(Principal Duties and Responsibilities (Essential Functions):

  • Personnel/Staffing
  • Schedules House Management, Lobby Attendant, and ushers for all Village Theatre Issaquah events, including Mainstage, KIDSTAGE, Village Originals and rentals.
  • Maintains Volunteer Usher contact information in database.
  • Communicates Usher procedures to Volunteers and ensures that all Ushers maintain high levels of quality and attentiveness.
  • Coordinates and executes Usher training sessions to ensure consistency and understanding.
  • Disseminates information about Village Theatre and its programs and policies to Front of House Staff and Volunteers.
  • Maintains frequent contact with Stage Management and Box Office Staff to coordinate timing and anticipate possible problems.
  • Ensures that all Front of House Staff thoroughly clean and maintain lobby and concessions areas, equipment and supplies are returned to correct locations, and inventory is tracked and restocked.
  • Patron Services
  • Represents and maintains Village Theatre’s image as the first point of contact for all our patrons. Assists with patron relations and resolves complex patron inquiries and complaints.
  • Provides a safe, secure, and enjoyable experience for customers, and handles issues that may disrupt that. Reports status of resolved issues and information on problems that need further attention.
  • Ensures that the lobby is presentable to patrons, including adjusting informational signage, checking that lobby display headshots are accurate, and maintaining acceptable appearance of the facilities.
  • Ensures safety of the public in emergency situations; coordinates emergency procedures with Stage Manager.
  • Maintains a safe, clean and attractive environment both inside and outside the theatre; facilitates Assistants and Lobby Attendants in maintaining same at both facilities.

House Manager Responsibilities:

  • Confirms that all public areas (lobby and restrooms) are clean and ready for the public.
  • Supervises concessions and merchandise sales including inventory management, cash handling, and deposits reports.
  • Supervises and coordinates all audience safety matters, including fire and medical, crowd control, and other emergencies with public safety agencies such as EMS, Fire and Police.
  • Receives training in CPR, First Aid and Active Shooter Response.
  • Checks out hearing devices, braille programs, and other accessible materials to patrons.
  • Monitors audience for cameras and other recording devices during performances.
  • Identifies cleaning and maintenance needs and handles as required; reports tasks that need further efforts to Facilities Manager
  • Completes Daily House Reports and Ticket Reports. Distributes as directed.
  • Places orders for concessions stand and researches best and most cost-effective options
  • Track concessions inventory.
  • Maintains a professional appearance in dress and attitude

Skills & Qualifications:

  • Experience and capability to train and manage staff.
  • Commitment to superior customer service with strong problem-solving skills
  • Strong customer service skills with a focus on professionalism and friendly interaction with audience members
  • Management history with a comfort in holding employees and volunteers to a high standard of professionalism
  • Solid interpersonal, motivational, and organizational skills with strong attention to detail
  • Comfort with problem-solving and handling possible emergency situations
  • Passion for and understanding of theatre a must
  • Computer literate; knowledge of Word, Excel, and Outlook
  • Experience with database systems preferred.

Education and/or Equivalent Experience Preferred:

  • Bachelor’s Degree preferred but not required.

Work Experience:

  • 2+ years strong customer service management experience required
  • House Management or Front-of-House experience preferred

To apply:
For best consideration, please send resume and cover letter to jmello@villagetheatre.org with the subject line “Head House Manager” by Wednesday, July 26, 2017. Please no in-person or over-the-phone applications will be accepted.




Lobby Attendants

We are seeking Lobby Attendants to join our Issaquah Front of House Team!
This position includes mostly , evening, and weekend work.

Position Overview:
The lobby attendant is responsible for assisting the house manager and patrons during performance. He/she oversees the lobby’s cleanliness as well the general safety of the environment. , Must be friendly, prompt and reliable, Responsible for concessions and donor parking as well as assisting the house manager in emergency situations.

(Principal Duties and Responsibilities (Essential Functions**):

  • Assist house manager in getting ready for performance.
  • Maintain an engaging and welcoming atmosphere
  • Delivers programs form storage for ushers and house manager.
  • Prepare, monitor and replenish concessions.
  • Sell concessions and merchandise to patrons before the show and during intermission.
  • Ensure that the lobby is clean and complies with visual standards
  • Assist house manager in donor parking. Place signs in parking lot and remove after show have begun.
  • Remain in lobby to answer questions and oversee concessions.
  • Count concessions money and prepare nightly deposit per instructions.
  • In the case of an emergency, assist house manager in any way necessary.
  • Inventory
  • Assist the Marketing Department with marquee updates
  • Assist house manager in resolving seating issues when they arise

To apply:
Please send resume and cover letter to jmello@villagetheatre.org with the subject line “Lobby Assistant.”  Please no in-person or over-the-phone applications will be accepted.




Telesales Team Member

The Village Theatre is hiring for its telephone fundraising and subscription campaign. Join a wonderful and successful campaign as we market fundraising opportunities and season tickets. This is a great position for an experienced caller or someone interested in getting their foot in the door at a non-profit or arts organization. Pay is $12/hr + generous bonuses. Top callers make $20+/hr. We work from the Francis J. Gaudette Theatre, evenings from 5:00 to 9:00 p.m., 20 hours a week.

We offer a supportive and positive environment with complementary tickets occasionally available. Work for an organization that enriches the community. Prior outbound sales or non-profit phone experience preferred. To apply, email resume and/or short cover letter. Top candidates will be contacted via email. No phone calls please.




Audience Services Representative - Issaquah

Reports to Box Office Manager and Assistant Box Office Manager

Job Summary:
As part of the Issaquah Village Theatre Box Office, the Audience Services Representative must have good communication skills with a positive, friendly, and outgoing personality. Must be prompt, reliable, and detail oriented. The position is hourly with an average of 20 hours a week. Flexibility in work times is a must, including days, nights and weekends.

Responsibilities:

  • Handle large volume of in-bounds sales, exchanges and inquires with the highest level of courtesy and professionalism.
  • Sell new and renewing subscriptions, single tickets, gift certificates, and memberships.
  • Provide helpful information for performances, pricing options, parking, directions, local restaurants and seating for patrons with disabilities.
  • Assist with patron relations and resolve complex patron inquiries and complaints by phone.
  • Maintain familiarity with subscription and single ticket marketing initiatives, patron loyalty program, donor benefits, Village Theatre events and website.
  • Provides concierge services before performances and during intermissions to warmly greet and engage patrons and get them excited about our productions, as well as provide normal Box Office services.
  • Cover Box Office duties at First Stage performances, both for KIDSTAGE and Village Original productions.
  • Attend all Main Stage productions preferably during the Friends and Family preview or opening week.
  • Guide patrons though their online interactions.
  • Keep up a professional appearance in dress and attitude, and have a general appreciation for and understanding of live theatre.

Skills & Qualifications:

  • Commitment to superior customer service with strong problem solving skills. Previous customer service experience preferred.
  • Must be self motivated, detail oriented and able to juggle several tasks while answering phone calls.
  • Ability to work independently and as part of a team in a small office
  • Ability to adjust priorities and assignments to meet patron and company needs
  • Comfortable and familiar with computers and most basic software, and capable of learning new ticketing and CRM systems quickly. Previous ticketing experience is helpful.
  • Ability to remain calm under pressure while maintaining a sense of humor
  • Pleasant and clear speaking voice both in person and over the phone, as well as clean and clear handwriting.

To Apply:
Please attach a resume and cover letter to an email addressed to boxoffice@villagetheatre.org with the subject line “Box Office Audience Services Representative position”. No phone calls or in person applications will be considered.





KIDSTAGE Music Directors, Everett

We are currently looking for Music Directors for our classes and camps.

KIDSTAGE camps encourage collaboration, teamwork and communication, respect for self and others, healthy and constructive behavior choices, as well as build self-esteem & confidence.

KIDSTAGE Music Directors work in a fun and professional environment helping students learn music, proper technique, and strengthening the vocal instrument. Strong piano skills are required.

Please send cover letter, resume, salary history, and references to:

Mauri Zingarelli
KIDSTAGE Interim Education Programs Manager
2710 Wetmore Avenue, Everett, WA 98201
or by email




Summer Arts Education Internship - Issaquah & Everett

Village Theatre KIDSTAGE seeks students 18 years of age and above for internships in our classrooms for summer 2017. KIDSTAGE Internship programs support the development of outstanding theatre professionals by providing a structured program of training, coursework, and extensive progressive in-class and hands-on learning experiences. Designed to prepare students for careers in theatre arts, internships translate the KIDSTAGE philosophy of “Skills for Theatre … Skills for Life” into classroom technique.

Internship programs are available in Issaquah and Everett Washington and include:

  • A customized learning plan
  • 20–40 hours per week spent in the classroom assisting an experienced theatre arts educator.
  • Strong and consistent mentorship by a theatre professional
  • A progressive learning experience that can potentially lead to paid positions
  • Teaching skills applicable to career opportunities
  • The promotion of positive values through art
  • Some internships include a stipend to reimburse expenses depending on schedule or program

To Apply:
Please complete the online application form





Village Theatre

Issaquah
303 Front Street North
Issaquah, WA 98027

Everett
2710 Wetmore Avenue
Everett, WA 98201

Admin Office:
(425) 392-1942

Fax: (425) 391-3242


LOCATIONS

Francis J. Gaudette Theatre
303 Front Street North
Issaquah, WA 98027
Box Office: (425) 392-2202

Everett Performing Arts Center
2710 Wetmore Avenue
Everett, WA 98201
Box Office: (425) 257-8600

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Seattle website development. Swell Media Design