At the Francis J. Gaudette Theatre
303 Front Street N, Issaquah, WA 98027
Box Office: (425) 392-2202 | Admin: (425) 392-1942
Tuesday-Saturday 11:00am-7:00pm

At the Francis J. Gaudette Theatre
303 Front Street N, Issaquah, WA 98027
Box Office: (425) 392-2202 | Admin: (425) 392-1942




Career Opportunites


Audience Services Representative - Group Sales Coordinator

Position Overview:
This position will be a member of the Issaquah Box Office staff and would work approximately 20 hours a week in standard Box Office shifts, while the other 20 hours would be dedicated toward group sales outreach for both Issaquah and Everett. This position would also be connected to the marketing team and attend Marketing as well as Box Office meetings.

Provide customer service and ticket fulfillment to Village Theatre’s customers. Generate ticket sales revenue by coordinating, executing, and growing group sales initiatives. The position is full-time non-exempt, with time split between Audience Services and Group Sales duties as assigned.

Audience Services:

  • Handles large volume of in-bounds sales, exchanges and inquires with the highest level of courtesy and professionalism.
  • Sells new and renewing subscriptions, single tickets, gift certificates, and memberships.
  • Provides helpful information regarding performances, pricing options, parking, directions, local restaurants and seating for patrons with disabilities.
  • Assists with patron relations and resolves complex patron inquiries and complaints by phone.
  • Maintains familiarity with subscription and single ticket marketing initiatives, patron loyalty programs, donor benefits, Village Theatre events and website.
  • Provides concierge services before performances and during intermissions to warmly greet and engage patrons and get them excited about our productions, as well as provide normal Box Office services.
  • Covers Box Office duties at First Stage performances, both for KIDSTAGE and Village Original productions.
  • Attends all Mainstage productions preferably during the Friends and Family preview or opening week.
  • Guides patrons though their online interactions.
  • Keeps up a professional appearance in dress and attitude, and has a general appreciation for and understanding of live theatre.
  • Acts as primary liaison with group leaders throughout entire sales process, including ticket pick-up, on-site support, and customer service follow up
  • Builds customer accounts in ticketing database, sells tickets, manages invoices, and processes payments
  • Responds to patron questions in a timely manner and initiate upsell opportunities
  • Facilitates the printing and mailing of group tickets and sales materials
  • Establishes corporate “super group” rates, policies, and outreach methods for single tickets as well as subscriptions
  • Updates and maintains policies for group sales to ensure consistent excellent service, with appropriate benefits and guidelines
  • Participates in management and analysis of patron and sales data in Theatre Manager and provide regular reporting on group sales progress
  • Coordinates logistics of auxiliary programming related to group sales, including post-show discussions, restaurant recommendations, study guides, etc.
  • Assists in creating and executing a strategic plan for growing group ticket sales revenue through direct mail, email, and outbound calling
  • Researches and identifies new audience segments and plans/executes marketing campaigns to increase sales opportunities
  • Assists in crafting and executing annual group sales communications plan
  • Assists in planning, production, and distribution of group sales promotional materials
  • Attends neighborhood, chamber of commerce, and other relevant events to connect with prospects and establish relationships/network with professionals who can assist in securing group sales
  • Other duties assigned by the Director of Sales and Audience Services

Work Experience:

  • 1 to 2 years related experience required or equivalent combination of education and experience
  • Sales experience, preferably in theatre, performing arts or tourism/travel industry, preferred. Group sales experience a plus
  • Commitment to superior customer service with strong problem-solving skills. Previous customer service experience preferred.
  • Must be self-motivated, detail-oriented and able to juggle several tasks while answering phone calls.
  • Ability to work independently and as part of a team in a small office
  • Ability to adjust priorities and assignments to meet patron and company needs
  • Comfortable and familiar with computers and most basic software, and capable of learning new ticketing and CRM systems quickly. Previous ticketing experience is helpful.
  • Ability to remain calm under pressure while maintaining a sense of humor
  • Pleasant and clear speaking voice both in person and over the phone, as well as clean and clear handwriting.
  • Good communication skills with a positive, friendly, and outgoing personality
  • Professional, friendly manner and ability to comfortably interface with a wide range of people, both internal and external
  • Hourly with an average of 35-40 hours a week.
  • Flexibility in work times is a must, including day, nights and weekends.

To apply:
For best consideration, please send resume and cover letter to jmello@villagetheatre.org with the subject line “ASR/Group Sales”. Position will remain open until filled. Please no in-person or over-the-phone applications will be accepted.




Telesales Team Member

The Village Theatre is hiring for its telephone fundraising and subscription campaign. Join a wonderful and successful campaign as we market fundraising opportunities and season tickets. This is a great position for an experienced caller or someone interested in getting their foot in the door at a non-profit or arts organization. Pay is $12/hr + generous bonuses. Top callers make $20+/hr. We work from the Francis J. Gaudette Theatre, evenings from 5:00 to 9:00 p.m., 20 hours a week.

We offer a supportive and positive environment with complementary tickets occasionally available. Work for an organization that enriches the community. Prior outbound sales or non-profit phone experience preferred. To apply, email resume and/or short cover letter. Top candidates will be contacted via email. No phone calls please.




Audience Services Representative - Everett
Reports to: Everett Box Office Manager and Assistant Box Office Manager

Job Summary: Village Theatre is looking for a friendly, reliable, detail-oriented person to work in the Everett Box Office. Job is part time up to 20hrs/week. Must be able to work evenings and weekends as needed. EEO

GENERAL RESPONSIBILITIES

Sell tickets and provide accurate records of sales and deposits while maintaining a positive image of Village Theatre. Work as a team within the Box Office and within the entire organization to provide superior service for Village Theatre patrons and to support each department.

SPECIFIC RESPONSIBILITIES

  • Provide excellent customer service and accurate information to all patrons and visitors in a friendly manner.
  • Handle customer complaints or refer them to appropriate personnel.
  • Understand and operate Theatre Manager ticketing software to sell tickets, make exchanges, and access and update customer information.
  • Take and process single and season ticket orders for all Village Theatre events, as well as rental events at the Everett Performing Arts Center, and record the desired marketing and mailing information.
  • Accurately handle purchases and redemptions of gift certificates.
  • Keep complete and accurate hard copies of season ticket information.
  • Assist the Box Office Manager and Assistant Box Office Manager in the preparation and mailing of season tickets.
  • During subscription season, file subscription forms daily and ensure that all filed forms have been processed.
  • Count and balance checks, cash, and credit cards at the close of each day. Run End of Day reports.
  • Ensure that till(s) have been counted and initialed as counted at the close of each business day.
  • Keep the Box Office secure at all times and allow only authorized personnel in the Box Office.
  • Prepare House Manager Report immediately following the start of each performance.
  • Perform other duties as required by Box Office Manager, Assistant Box Office Manager, or General Manager.

To Apply:
Please submit resume and cover letter to boxofficeeverett@villagetheatre.org with the subject line “Box Office Audience Services Representative.” No phone calls please.





KIDSTAGE Music Directors, Everett

We are currently looking for Music Directors for our classes and camps.

KIDSTAGE camps encourage collaboration, teamwork and communication, respect for self and others, healthy and constructive behavior choices, as well as build self-esteem & confidence.

KIDSTAGE Music Directors work in a fun and professional environment helping students learn music, proper technique, and strengthening the vocal instrument. Strong piano skills are required.

Please send cover letter, resume, salary history, and references to:

Mauri Zingarelli
KIDSTAGE Interim Education Programs Manager
2710 Wetmore Avenue, Everett, WA 98201
or by email




Summer Arts Education Internship - Issaquah & Everett

Village Theatre KIDSTAGE seeks students 18 years of age and above for internships in our classrooms for summer 2017. KIDSTAGE Internship programs support the development of outstanding theatre professionals by providing a structured program of training, coursework, and extensive progressive in-class and hands-on learning experiences. Designed to prepare students for careers in theatre arts, internships translate the KIDSTAGE philosophy of “Skills for Theatre … Skills for Life” into classroom technique.

Internship programs are available in Issaquah and Everett Washington and include:

  • A customized learning plan
  • 20–40 hours per week spent in the classroom assisting an experienced theatre arts educator.
  • Strong and consistent mentorship by a theatre professional
  • A progressive learning experience that can potentially lead to paid positions
  • Teaching skills applicable to career opportunities
  • The promotion of positive values through art
  • Some internships include a stipend to reimburse expenses depending on schedule or program

To Apply:
Please complete the online application form





Village Theatre

Issaquah
303 Front Street North
Issaquah, WA 98027

Everett
2710 Wetmore Avenue
Everett, WA 98201

Admin Office:
(425) 392-1942

Fax: (425) 391-3242


LOCATIONS

Francis J. Gaudette Theatre
303 Front Street North
Issaquah, WA 98027
Box Office: (425) 392-2202

Everett Performing Arts Center
2710 Wetmore Avenue
Everett, WA 98201
Box Office: (425) 257-8600

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Seattle website development. Swell Media Design